Privacy Policy

1. Who we are

Atlas Consulting operates TrialAgents and is responsible for the personal information processed through the service. This policy covers Intel Agent and EU Trial Intelligence in ChatGPT. Questions about this policy can be sent to intel@trialagents.com. Our postal contact details are in the Terms of Service.

2. Information we collect

• Account details, including first name, last name, email address and authentication information provided through our account system, not through research-tool inputs.
• Research questions, trial concepts, selections, report and visualization content, revision requests, and form or tracker state that you choose to save.
• Trial profiles, document excerpts and recorded professional names, affiliations and contact information used as research evidence. We do not infer missing contact details.
• Technical and usage information needed to operate, secure and improve the service.
• Billing and transaction references for subscriptions or other website purchases; payment-card details are handled by the payment provider.

3. How we use information

• Provide and maintain your account, projects and reports.
• Analyze your trial concept and answer your requested intelligence questions.
• Process purchases, provide support, prevent abuse and meet legal obligations.
• Improve the reliability and usability of Trial Agents products.

4. Analytics

Non-essential website and product analytics are enabled only after you choose to allow them. On trialagents.com, Advanced preferences let you independently control four optional categories: Site analytics (page visits and basic site use), Content engagement (use of reports and CTIS guides), Product usage (product entry, account and report activity), and Marketing attribution (referrers, campaign tags and CTA journeys). You may leave all categories enabled with Allow, or deselect any categories individually and save your choices. If Marketing attribution is disabled, referrer and campaign parameters are not attached to analytics events. Trial Agents uses first-party visitor and session identifiers across trialagents.com and intel.trialagents.com for the categories you permit. The preference prompt is not shown on Intel Agent, authentication, OAuth or logged-in product screens; a choice already made on a public page continues to apply there silently, and otherwise only the identity-free aggregate page count is recorded. Signing up, logging in or accepting this policy does not itself enable optional analytics. If you select no optional categories, we retain only the first-party visitor preference needed to remember and surface that opt-out; no behavioral event is sent to PostHog. You can reopen these controls through the Privacy & analytics link in the site footer. We do not send trial concepts, report text, form contents or passwords as analytics event properties. Permitted analytics events may be processed by PostHog using its EU infrastructure. The separately operated CTIS Agent at ctis.trialagents.com is not included in this analytics implementation. Separately, Trial Agents counts aggregate page requests without cookies or visitor, session, IP, referrer, campaign or device identifiers. These anonymous totals are stored in hourly page buckets, are not sent to PostHog, and cannot be used to follow an individual. Operational records required to provide the service, such as accounts, report runs, subscriptions and payments, are maintained independently of optional analytics.

5. AI processing and service providers

Information you submit may be processed by contracted infrastructure, AI, authentication, analytics, email and payment providers to deliver the service. We require service providers to protect information and use it only for agreed purposes. When you use the ChatGPT plugin, OpenAI receives the research results and other tool outputs returned to your conversation. ChatGPT's handling of that information is also subject to your OpenAI account settings and applicable OpenAI terms and policies. The plugin receives the inputs supplied to its tools; it does not request your full chat history.

6. Clinical-trial information

Do not submit identifiable patient information, special-category personal data or confidential information that you are not authorized to process. You remain responsible for confirming that submitted trial materials may lawfully be used with the service.

7. Retention and security

Search selections are short-lived. Guest workspace previews and their unsaved Custom views are accessible for 7 days. Connecting and saving preserves the same research in your account. Expired guest previews and their unsaved Custom views are removed by periodic cleanup; shared research data retained by saved projects is preserved.

Saved projects, Custom views and deliberately saved form or tracker state remain available in your account until you remove them or access is otherwise restricted. Removing an item hides it and revokes its normal access; retained backend records are not necessarily erased immediately. Evidence reads also preserve source records, including dated document excerpts, so later saved reports can identify the evidence used. These source records do not currently have an automatic deletion deadline.

We retain account, transaction and operational records as needed to provide the service, meet contractual and legal requirements, and resolve disputes. Contact intel@trialagents.com to request deletion or details about retained records. We use technical and organizational safeguards, but no service can guarantee absolute security.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal information. Contact intel@trialagents.com to make a request.

9. Changes and contact

We may update this policy when the service or legal requirements change. The date above shows the latest revision. For privacy questions, contact intel@trialagents.com.